Two of the leading root causes of bad meetings are:
- An inability to identify the most critical issues to solve, and
- The means by which to solve issues that are identified.
The fourth EOS® component, “Issues”, introduces two disciplines that radically improves meeting effectiveness, and ultimately company performance.
EOS® introduces companies to the discipline of putting “issues” on their “Issues List”. There are two issues lists:
- Long term issues require a longer amount of time to discuss and solve, and are generally more strategic in nature, usually impacting the long term direction of the company. Long term issues put on the V/TO™ are candidates to be discussed during a Quarterly offsite, or at an Annual Planning session.
- Short term issues are issues that need to be dealt with more immediately – ideally this week, or within the next few weeks.
One member of the Leadership Team is the keeper of the official long-term and short-term issues lists.
IDS™ – Issues Solving Track™
Keeping a running list of long term and short term issues is only half the battle. Teams must then master the discipline of “IDS”. I recommend utilizing the following four column approach to document the 4 steps to solving issues:
- “Issue” column: List each issue in a headline format.
- “Identify” column: Identifies the root cause of each issue.
- “Discuss” column: Discusses how the issue can be solved forever.
- “Solve” column: Records how the issue was solved.
Our level of success in all areas of life is largely determined by our ability to solve issues that arise. Likewise, the success of your business is largely dependent on your team’s ability to strengthen their collective ability identify, discuss & solve issues.
- Read Chapter 6 of Traction “The Issues Component” and implement the Issues Solving Track™ in your organization.
- Visit navigatethejourney.com and schedule a call with us for a complimentary Company, Team or Leader diagnostic.
About the Author
Tom is a Professional EOS Implementer™ and the CEO of Navigate the Journey, a firm that specializes in helping the owners of digital agencies, web development and creative service firms improve at the company, team and individual leader levels.