In my role as a facilitator of leadership team offsites, strategic planning & EOS® sessions, I get to both observe and hear about the woes of meeting ineffectiveness.  In company after company I interact with, teams initially rate the effectiveness of their internal meetings on the low end of the scale.  The widespread frustrations around bad and ineffective meetings is truly head scratching – why do otherwise highly functioning individuals who achieve significant outcomes in so many areas of their work, fail to have great meetings?  This problem is universal.

Two of the leading root causes of bad meetings are:

  • An inability to identify the most critical issues to solve, and
  • The means by which to solve issues that are identified.

The fourth EOS® component, “Issues”, introduces two disciplines that radically improves meeting effectiveness, and ultimately company performance.


Issues List

EOS® introduces companies to the discipline of putting “issues” on their “Issues List”.  There are two issues lists:

  • Long term issues require a longer amount of time to discuss and solve, and are generally more strategic in nature, usually impacting the long term direction of the company. Long term issues put on the V/TO™ are candidates to be discussed during a Quarterly offsite, or at an Annual Planning session.
  • Short term issues are issues that need to be dealt with more immediately – ideally this week, or within the next few weeks.

One member of the Leadership Team is the keeper of the official long-term and short-term issues lists.


IDS™ – Issues Solving Track™

Keeping a running list of long term and short term issues is only half the battle.  Teams must then master the discipline of “IDS”.  I recommend utilizing the following four column approach to document the 4 steps to solving issues:

  • “Issue” column: List each issue in a headline format.
  • “Identify” column: Identifies the root cause of each issue.
  • “Discuss” column: Discusses how the issue can be solved forever.
  • “Solve” column: Records how the issue was solved.


So What?

Our level of success in all areas of life is largely determined by our ability to solve issues that arise.  Likewise, the success of your business is largely dependent on your team’s ability to strengthen their collective ability identify, discuss & solve issues.


Next Steps

  • Read Chapter 6 of Traction “The Issues Component” and implement the Issues Solving Track™ in your organization.
  • Visit and schedule a call with us for a complimentary Company, Team or Leader diagnostic.


About The Author

Tom Barrett is a Professional EOS Implementer™ and the CEO of Navigate the Journey, a Nashville based firm that helps entrepreneurs get what they want from their business and life.

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