Customized Operations Support

The right operational support, right when you need it.

You started your business because you had a bigger vision.

You wanted to create something meaningful, make an impact, and scale successfully. But as your company has grown, so has the complexity of running it. As a small business owner, you're wearing multiple hats, juggling day-to-day operations, managing staff, and making sure your customers are happy. 

  • Instead of focusing on strategy, you’re managing operations.

  • Instead of leading growth, you’re stuck in the weeds of daily tasks.

  • Instead of running a structured, efficient business, you’re constantly putting out fires.

There’s a better way to run your business.

At Navigate the Journey, we work with business owners who are ready to lead at a higher level but lack the operational structure and leadership to support them. Having a clear strategy is important, but execution drives real results. That’s where an Operations Specialist comes in.

An Operations Specialist provides high-level operational support without the commitment of a full-time hire. We don’t just develop a plan and leave you to figure it out. As your strategic partner, we ensure systems, processes, and teams are aligned so your business runs smoothly without relying on you for everything.

This approach gives you the expertise and structure needed to scale, without the overhead of full-time operations staff.

How We Help: the Fractional Operations Model

Scaling a business requires more than just hard work, it demands the right structure, alignment, and execution. We use a six-part framework to transform businesses from overwhelmed and chaotic to structured and scalable:

Fractional Operations Model

  • We ensure the right people are in the right roles with clear responsibilities, accountability, and structure. A well-defined team drives efficiency and supports long-term growth.

  • Serve as a strategic partner to the CEO, providing high-level operational oversight, problem-solving, and execution support. From removing bottlenecks to ensuring daily operations align with long-term goals, this role brings clarity, structure, and momentum, allowing the CEO to focus on growth and vision.

  • Keep strategic initiatives on track with structured planning, execution, and accountability. Effective project management ensures priorities turn into results.

  • Ensure key metrics are tracked, reviewed, and used to drive informed decision-making. By maintaining accountability and visibility, we help keep teams focused on the right priorities and business objectives.

  • Establish clear priorities, structured meetings, and leadership alignment so everyone is focused on the same goals. A business runs best when its leaders and teams move in the same direction.

  • Ensure essential processes are documented, standardized, and consistently followed. By providing the structure and framework, we help teams create and maintain effective systems that support scalability and efficiency.

How it Works: the Fractional Operations Process

Our process is designed to meet you where you are, uncover operational challenges, and create a customized plan to help your business run more efficiently. Whether you need project-based support or ongoing fractional services, we tailor our approach to fit your business needs and goals.

Phase 1: Discovery

DISCOVERY CALL

A free 45-minute call to explore how fractional operational support can help you scale with structure and clarity.

ENAGAGEMENT OPTIONS

A 45-minute call to present discovery findings and walk through three engagement options tailored to your stage and goals.

ROADMAP & KICKOFF

A kickoff session to align on priorities, establish the working rhythm, and start implementing your operations roadmap.

Phase 2: Ongoing Operations Partnership

Who We Help: Business Owners Ready to Stop Doing It All

Does this sound like you?

  • You know how to do it all, but it’s keeping you stuck in the weeds instead of focusing on strategy and growth.

  • You want to scale, but your business lacks the structure and leadership to support it.

  • You’ve tried implementing an operating system, but execution keeps falling apart.

  • You aren’t ready for a full-time Director of Operations, but you need high-level operational support.

  • You’re growing rapidly, but your current systems won’t sustain the next stage.

If any of this resonates, you’re not alone. Many business owners face these challenges as they scale. The good news? You don’t have to figure it out on your own. We help bring the structure, systems, and accountability needed to keep your business running smoothly, without relying on you for everything.

Discovery Meeting

This interactive 45-minute virtual meeting is the first step in determining the right operational support for your business. We’ll introduce our approach, discuss your key challenges and goals, and ensure the process aligns with your needs. This session also allows us to customize an implementation plan based on your business’s unique structure and stage. Our framework is adaptable, ensuring you get the right level of support to maximize results.

Meet Your Operations Specialist

Jamie Devins

Jamie is a strategic operations leader with 19 years of experience in process optimization, project management, and systems implementation. As a former small business owner, she understands firsthand the challenges of scaling a company while managing day-to-day operations.

A thinker and a doer, Jamie sees both the big picture and the details needed to make it happen. With a balanced approach of strategy and execution, she ensures that ideas don’t just stay ideas; they turn into real, measurable results. She specializes in creating structure, eliminating inefficiencies, and implementing scalable systems that help businesses grow without operational chaos. She brings a practical, results-driven approach, showing up as:

  • A strategic problem solver who identifies inefficiencies and builds lasting solutions.

  • A systems builder who develops processes that streamline operations and improve efficiency.

  • A collaborative leader who ensures alignment so teams stay focused and execute effectively.

  • A relentless executor who pushes projects across the finish line and ensures nothing falls through the cracks.

  • A big-picture thinker who asks the right questions, uncovers new possibilities, and helps businesses see what’s possible beyond their immediate challenges.

Are you ready to operationalize success?

Small operational problems today will become major obstacles to growth tomorrow. Without the right systems and structure, your business will remain stuck in inefficiencies, limit its own growth, and continue pulling you into the weeds of daily operations. But with the right operational partner, you can finally focus on what matters: leading your business forward. Let’s build the systems, structure, and leadership your business needs to grow with confidence together.

The first step is simple. Let’s have a conversation about what’s working, what’s not, and what’s next for your business.